The idea behind our name is simple. We believe, above all, that our customers are our partners. Second, far more than just providing borrower credit data to the mortgage industry we offer a comprehensive suite of non-credit verification tools, both within and outside the origination space.
If you’re like most lending professionals, your workday is a series of check-ins, follow-ups, huddle-ups and follow-throughs. You set meetings with prospective clients who need to be screened. You manage expectations for current clients whose loans are in process. And you stay in touch with industry professionals who trust you with referrals.
In your fast-paced world, efficiency is paramount. It’s profoundly important that your data services partner be accessible, prompt and reliable.
As a technology company, we are a team of people committed to supporting the success of our clients. Even today there is a wealth of data discovery and corrective action that can only be executed by a skilled professional. B2B services always make claims about having “great service.” So much so that the claims have lost all meaning. For us, having “great service” means hiring personable, intelligent, U.S.-based professionals who will help accomplish your goals and never hide the ball.
If desired we will enter a customer service level agreement with you to ensure your realistic service expectations can be met. If we can’t meet them, we believe we should be held accountable. We want you to think of us as your partner throughout the loan origination process - an extension of your team, a trusted advisor, an advocate for your success. When you talk to one of our team members, we want you to feel heard, helped and happy. We want you to have confidence in the path forward. It’s just that simple.
In many ways, our business is no different than yours. Your success depends on how you treat your clients and referral partners. That’s why our customer-first philosophy is reflected in how we structure our products and services. Rather than expecting you to adapt to our business, we strive to adapt our business to yours into a one-size-fits-all product, we listen to your needs and put together a program that fits your loan engagement. This approach is better for you, better for your clients and better for the industry we represent.